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Shipping policy

📦 Shipping Policy

1. Shipping Partners & Delivery Times

We work with international suppliers to bring you the best products directly from the manufacturer. As a result, delivery times may vary depending on the country of origin.

  • Processing time: Orders are processed within 1–2 business days and forwarded to the supplier.

  • Estimated delivery times:

    • Switzerland: 2 to 4 business days

    • Germany: 2 to 4 business days

    • Austria & Rest of EU: 2 to 4 business days

Important Note:
Delays may occur due to customs inspections or high demand. If your order does not arrive within the expected timeframe, please contact us at info@oeko-essentials.com

2. Shipping Costs

Shipping costs depend on your location and the supplier.

  • Switzerland – Free Shipping:
    We offer free postal shipping for orders within Switzerland. Please note this does not apply to bulky goods. Specific conditions are shown at checkout.

  • Germany & EU:
    For orders under €50, shipping is €8.50.
    For orders of €50 or more, shipping is free.
    This also does not apply to bulky goods. Specific conditions are shown at checkout.

Note: If you order multiple items from different supplier warehouses, you may receive separate packages.

3. Tracking & Delivery

Once your order has been shipped, you will receive a tracking number to follow your package.

  • Tracking: Available via [tracking link or app]. Sent to your email address after dispatch.

  • Delivery: If you’re not at home during delivery, the courier will leave a notification or deliver the package to a pick-up point. Depending on the courier, an online delivery management service may also be available.

4. Customs & Import Fees

As our products are shipped from international suppliers, customs duties or import taxes may apply and are the responsibility of the recipient.

  • Swiss customers: If your package is shipped from abroad, customs duties and VAT may be charged.

  • International customers: Customs regulations vary by country. Please check with your local customs authority for details.

Note: If a package is undeliverable due to unpaid customs fees, we cannot issue a refund.

5. Delivery Issues & Missing Packages

If your package is missing or damaged, please contact us at info@oeko-essentials.com with your order number.

  • Incorrect address provided: Please ensure that your shipping address is correct. We are not liable for undeliverable packages due to incorrect address information.

  • Package lost? Don’t worry – we’re here to help. Just email us or use the contact form and we’ll resolve the issue.

6. Returns & Exchanges

If you wish to make a return, please refer to our Cancellation Policy and Return Guidelines.

Any questions?
Feel free to email us at info@oeko-essentials.com or use our contact form for more information!